3rd Line Service Desk Team Leader - Glasgow

 

 

 

 

 

TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.

 

 

It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.

 

At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible – this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a ‘save the date’ in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so.

 

In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!

 

 

As a 3^rd Line Service Desk Team Leader you will be looking after our Senior Engineers who deal with critical complex issues for our customers. You will be the most trusted and resilient point of incident escalation in TSG desk- based support and have a strong ability to own and lead the TSG Problem Management process.

 

You will ensure the Senior Service Desk Consultant team is managed effectively and provide the very highest standard of technical expertise and service to our customers by managing the team’s workload, performance and development. You will lead by example, setting the bar for living the TSG values and behaviours and driving customer experience principles throughout the business.

 

Post pandemic this position will be taking a hybrid approach, working from home part of the week and in the Bellshill office the other part, therefore you must be based within reasonable travelling distance of that location.