About the role;
As a Business Development Manager within our Service Design Team you will facilitate the acquisition of new name customers taking in to account the appropriate profile. You will also deliver new line of business wins within specified existing customers. This role is home based and regular travel will be required.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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Work with new name and new line of business opportunities within defined guidelines and timescale
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Deliver consistently against all targets
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Build, manage and maintain a substantial pipeline of qualified opportunities to underpin target achievement
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Ensure that all pipeline activity is accurately recorded and updated within CRM
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As directed, thoroughly research and understand individual market sectors to identify potential customer targets
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Accurately forecast expected business by month & quarter
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Clearly understand TSG’s Microsoft and Managed Services portfolio and the ways in which TSG’s services’ portfolio, and delivery approach, can be differentiated
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Successfully position TSG’s solutions within the context appropriate to the specific client or sector, utilising value-based arguments and consultative Service Design engagement practices
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Demonstrate commercial awareness, particularly in terms of the Service Design negotiation
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Track progress against targets on an ongoing basis and take necessary action to re-focus efforts if targets are not being met
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Ensure all projects receive a professional handover from Service Design to Service Delivery, including Customer Success Management
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Continually development your knowledge and skills to ensure that they remain current and relevant.
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Always promote a professional image
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Ensure completion of all relevant and required documentation and adherence to all relevant and required processes
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Demonstrate effective and collaborative use of all available, relevant resources
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Practical and action orientated activity and performance planning
Knowledge, Skills & Experience;
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Degree qualified would be an advantage
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Minimum 3 years’ experience in a solution and/or service design role with demonstrable success
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Strong problem-solving skills
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Excellent listening, verbal and written communication skills
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Excellent organisational skills
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Ability to build rapport and good working relationships with key stakeholders
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Able to adapt to, embrace and lead change
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Strong PowerPoint & presentation skills
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Commercial awareness and a broad understanding of business issues
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Strong numeracy skills
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Needs-based service design approach gained via consultative engagement with C-level individuals
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Proactive and highly organised with strong time management and planning skills and proven ability to multi-task
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.