Business Intelligence Analyst - Home Based

Up to 40k + Bonus

Date Posted: Tuesday 31 January 2023

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About the role;

As a Business Intelligence Analyst, you will work on aspects of implementation and operational and technical support of customer facing BI Projects, from designing visualisations and dashboards, to data analysis, to supporting clients to make best use of their BI tools. The role involves being the central of contact within the BI Practice for customer support queries, problems, and issues, via telephone, email, and remote support.
As a Practice, we aim to deliver business improvement to customers in a wide range of industries. Outside of the support elements of this role, you will assist with analysing new and existing software development requirements, help propose appropriate solutions and timelines, and carrying out development tasks. This will involve extracting, modelling, and presenting data in dashboards and reports, turning data into knowledge, information, and wisdom.
You will be exposed to projects on a variety of product stacks, such Qlik Sense, Power BI and Azure, either individually or as part of a cross-practice team, depending on project size and scope.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events.  In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
  • Provide world class technical guidance and support to customers, as measured by our NPS system
  • Investigate and resolve incidents and problems via telephone, email and remote access within SLA
  • Implementing change requests and small works in solutions developed in Qlik Sense, Power BI, Azure, SQL Server (SSIS/SSRS)
  • Deliver ‘Consultancy as a Service’ activities for our customer base, showcasing the latest technological advances and identifying areas of improvement, and implementing those improvements
  • Problem analysis, investigation work and following instructions to fix an issue
  • Working with our BI Consultants, being involved in end-to-end Business Intelligence (BI) projects, using an agile methodology
  • Install, upgrade and configure Qlik and Microsoft BI products
  • Maintain relevant documentation for our customer base
  • Extract data from various data sources, building ETL processes and data models
  • Build user friendly, functional, yet beautiful dashboards and reports using data visualisation techniques
  • Proactively manage personal development and ‘up skilling’ of technical abilities
Knowledge, Skills & Experience;                       
  • Certifications in Qlik and Power BI would be advantageous
  • Demonstratable experience of developing/implementing/supporting solutions with at least one of the following Business Intelligence tools - Qlik Sense (or QlikView), Power BI, Azure Synapse Analytics / Azure Data Factory / Azure Data Lake / Azure SQL, SQL Server Integration Services / Reporting Services
  • SQL querying
  • Data analysis techniques
  • Problem solving and an analytical mind
  • Qlik and Power BI Administration would be desirable
  • Data warehousing and Data modelling
  • Windows Server administration
  • Knowledge of ERP / CRM systems  
  • Understanding of Data Literacy concepts
  • Awareness of Financial Reporting
  • Experience in a similar role  
  • Experience in supporting customers, resolving issues and problems, and implementing small works and change requests
  • Experience in gathering customer requirements following an agile process
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.