Business Support Administrator - Newcastle upon Tyne

Up to 21k + Bonus

Date Posted: Tuesday 12 April 2022

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About the role;

To ensure an effective service is provided to the whole business with regards facilities, health & safety, travel and accommodation, fleet, mobile communication, property maintenance and general administrative support.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
Here’s why; 
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
  • Greeting and supporting customers and other visitors at Head Office
  • Meeting rooms setup and cleardown
  • Refreshments & lunches
  • Management of maintenance issues – building (décor, electrical, plumbing, etc), security & fire systems, printers, refreshments equipment, liaising with suppliers and staff locally as appropriate
  • Fire alarm, fire exits, first aid kits, etc, in conjunction with Fire Marshals & First Aiders
  • Display Screen Equipment (DSE) assessments, in conjunction with line manager
  • Assisting with travel and accommodation bookings including hotels, flights, trains and car hire, including setup of new starters and removal of leavers on portal
  • Fleet management administration, including raising orders for new vehicles, ensuring records are maintained in relation to mileages and other requirements, liaising with staff and fleet suppliers in relation to vehicle returns and provision of support in relation to accidents and issues
  • Mobile communications administration, including raising orders for new devices, ensuring records are maintained in relation to changes and other requirements, liaising with staff and our mobile comms suppliers in relation to the provision of support
  • Stationery - including replenishment of stock
  • Processing incoming and outgoing post
  • Assisting with general admin duties
  • Fire Warden and First Aid duties
Knowledge, Skills & Experience;
  • Good general education with GCSE's 
  • Excellent communication skills, including strong people skills and good telephone manner
  • Attention to detail is paramount, along with the ability to manage personal workload and work to your own initiative
  • Excellent time management skills essential
  • 2 years' experience in a similar role would be desirable
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.