Credit Specialist - Home Based

Highly Competitive Salary + Bonus

Date Posted: Tuesday 31 October 2023

About the role;
As a Credit Specialist, your primary responsibility will be to ensure the timely collection of outstanding invoices and resolution of client queries.  You will understand the intricacies of credit analysis and possess a proven track record in achieving outstanding cash collection rates and effectively managing query debts.  This role will be central in upholding our company's financial standards, maintaining financial health and minimising bad debt exposure.
This is a home-based role with minimal travel required when necessary.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event  
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
  • Use TSG’s identified Credit Chase Cycle to effectively manage a designated portfolio of clients.
  • Spearhead efforts to achieve and exceed cash collection targets on a consistent basis.
  • Develop and implement effective credit control strategies to optimise cash collection and minimise debtor days.
  • Maintain accurate and up-to-date records of all client communications, payment commitments, and collection activities.
  • Evaluate the creditworthiness of potential clients through thorough financial analysis, assessing credit references, and other pertinent data.
  • Set and adjust credit limits, striking a balance between business growth and risk.
  • Investigate and resolve client queries related to invoices, billing discrepancies, or payment issues promptly and accurately.
  • Track, report, and reduce the volume and value of query-related debts.
  • Regularly review client accounts for payment trends and potential risks.
  • Produce and manage reports on collection rates, outstanding query debts, and other credit metrics.
  • Collaborate with IT teams to leverage technology for enhanced credit management and collections.
  • Build and maintain strong working relationships with clients to facilitate effective communication and timely dispute resolution.
  • Collaborate with the Sales Teams to understand client requirements and proactively address any potential payment issues.
  • Work closely with the Head of Finance Operations to ensure problem debts and account escalations are resolved quickly and accurately.
Knowledge, Skills & Experience;                       
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent work experience).
  • Experience in credit analysis, with a distinct emphasis on cash collections and query debt management, preferably in the IT sector.
  • Demonstrated ability to achieve high cash collection rates and effectively manage query debts.
  • Exceptional negotiation and interpersonal skills.
  • Expertise with Microsoft D365 CRM & ERP software.
  • Expertise in MS Office, with advanced Excel skills.
  • Exceptional communication skills: able to effectively convey complex financial information to diverse audiences, negotiate with clients, and collaborate seamlessly with internal teams.
  • Strong analytical and problem-solving abilities.
  • Professional certification from a recognised credit or financial institution.
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Electric vehicle salary sacrifice scheme
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.