About the role;
As a Dynamics NAV/Business Central Support & Delivery Consultant you will be providing support to customers and internal colleagues on a range of Microsoft Dynamics NAV/BC Products and third-party add-ons. This is a dual role, so you will also be expected to provide some consultancy work on a chargeable basis for our customers. The role is expected to be approximately 80% support and 20% consultancy.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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Responding to and resolving NAV/BC support queries via telephone, email and remote access, working towards a resolution
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Call management and prioritisation ensuring service level agreements are met
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Problem analysis and data investigation
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Attendance at handover meetings with the projects teams to assist with a smooth transition to support
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Self-development, keeping up to date with latest software
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In addition to providing support, you will be expected to carry out onsite visits to complete projects and support existing customers when necessary
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Carry out chargeable consultancy work, project management and documentation of the NAV/BC product installation timescales, milestones and procedures
Knowledge, Skills & Experience;
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Proven track record of experience on Microsoft Dynamics NAV/BC is essential
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Accounts knowledge preferred
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Customer service focused
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Excellent telephone manner
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Strong attention to detail, great analytical skills with a confident pro-active approach to work
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Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
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Excellent verbal & written communicator, able to recognise what level of communication and appropriate method is required
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Experience with remote access software and associated technologies essential
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Knowledge of Microsoft SQL Server and Maintenance plans
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Good understanding of Microsoft Office products
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The ability to manage personal workload and work to your own initiative
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Good working knowledge of databases would be an advantage
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Certification in NAV Financials & NAV BC Extensions
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Accounting qualifications would be an advantage
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.