About the role;
As a Dynamics NAV/BC Support Consultant you will providing support to customers and internal colleagues for a range of Microsoft D365 NAV/BC products including third-party add-ons. You will be expected to manage a ticketing system and call queue, understanding the customer issue and carrying that through to resolution within the SLA (service level agreement) timescales.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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Responding to and resolving NAV/BC support queries via telephone, email and remote access, ensuring service level agreements (SLA’s) are met
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Problem analysis and data investigation
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Attending handover meetings with the Project teams to assist with a smooth transition to support
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Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
Knowledge, Skills & Experience;
- MB-800 certified would be a distinct advantage
- Experience and knowledge of supporting with NAV / Business Central is essential
- Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
- Strong customer service skills and an excellent telephone manner
- Experience with remote access tools and associated technologies is essential
- Knowledge of Microsoft SQL server and maintenance plans
- Strong time management and prioritisation skills
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Electric vehicle salary sacrifice
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Employee Assistance Programme
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.