Dynamics NAV/BC Support Developer - Home Based

Up to £50k + Bonus

Date Posted: Monday 05 December 2022

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About the role;

As a Dynamics NAV/BC Support Developer you will be responsible for providing support to customers and internal colleagues for a range of Microsoft Dynamics Nav/BC Products and third-party add-ons.
This includes maintaining bespoke solutions for Microsoft Dynamics Navision (NAV)/ Microsoft Dynamics 365 Business Central (BC) software in accordance with customer requirements and providing specialist support for customers’ bespoke applications.
This is a home-based role; ideally, we are looking for you to be within close travelling distance from one of our offices in Glasgow, Newcastle upon Tyne, or London for regular collaboration time.  
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2-star accreditation for ‘Outstanding’ employee engagement. 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training, and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
  • Responding to and resolving Nav/BC support queries via telephone, email, and remote access
  • Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
  • Investigate appropriate solutions to customer requirements and prepare detailed specifications for review by consultants and customers
  • Provide estimates of development activities for change requests
  • Produce software source code to specifications, adhering to coding standards
  • Providing support to aid colleagues in call resolution using development skills to query and modify code extensions where required
  • Call Management and prioritisation to ensure service level agreements are met
  • Problem analysis and data investigation
  • Attendance at Handover meetings with the Projects team to assist with a smooth transition to support
  • Keeping up to date with latest software
Knowledge, Skills & Experience;                       
  • Certification in Nav Financials & NAV BC Extensions Development preferred
  • Accounting Qualifications or background preferred
  • Knowledge of associated Nav/BC products would be an advantage
  • Attention to detail, great analytical skills with a confident pro-active approach to work
  • Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
  • Experience with remote access software and associated technologies essential
  • Knowledge of Microsoft SQL Server and Maintenance plans
  • Good understanding of Microsoft Office products
  • Experience of developing and supporting bespoke solutions for NAV and BC
  • Hands-on Extensions 2.0 development
  • Experience Developing extensions for On-prem vs Saas
  • Broad understanding of ERP functions
  • Overview of AL development language (and differences from C/AL)
  • The ability to manage personal workload and work to your own initiative
  • Good working knowledge of databases would be an advantage
  • Proven track record of experience on Microsoft Dynamics Nav/BC essential, min 2 years
  • Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.