About the role;
Reporting to our Chief Technology Officer, you will provide inspirational leadership to TSG’s Pre Sales Team and ensure close team working with the wider Sales Team, Project Delivery and our Consultancy Practices.
Ensure consistent, timely, high levels of quality and standards are being met across all proposal delivery. Contribute to wider sales team effort by supporting colleagues on solutions that require more complex design input. Work closely with others to ensure deadlines are met on larger opportunities and assist in reviewing documentation when required.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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Leadership of Pre Sales Team
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Key supplier management with CTO
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Management of proposals - agreeing time scheduling, review points & resource planning
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Resource planning with service delivery teams (scopes, audits etc.)
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Allocation of appropriate presales resource to match opportunity requirements
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Review on boarding information from new customers to ensure issues are processed
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Support wider Sales Team in product knowledge
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Ensure all D365 opportunities are kept up to date and accurate
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Support colleagues on large opportunities
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Escalation point for issues related to solution design
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Possess strong team management capability and coaching style
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Be ready to assist staff remotely or alongside when required and mentor staff to improve capability
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Show leadership around design elements of proposals, issue resolution & delivery timescales
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Work in collaboration with colleagues to ensure best solution fit for customer/TSG
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Build effective working relationships with key suppliers alongside CTO
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Work closely with Operations Managers to ensure best commercial returns from TSG delivery
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Nationwide travel will be required as part of this role
Knowledge, Skills & Experience;
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Educated to degree standard or equivalent
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Industry standard accreditations for Microsoft and others in either sales or presales certifications would be beneficial
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Should have a detailed knowledge and understanding of both traditional Infrastructure and Cloud platform solutions
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Comfortable presenting to internal sales teams and clients at any level
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Ability to manage a UK wide team and improve team efficiency
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Excellent listening, verbal and written communication skills
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Excellent organizational skills
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Strong PowerPoint & presentation skills
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Strong commercial awareness and a broad understanding of client business issues
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Proactive and highly organised with strong time management and planning skills and proven ability to multi-task
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Should have over 5 years’ experience in a presales role or environment
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Should have managed technical or presales teams in the past, ideally UK wide
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Have up to date knowledge of the latest Cloud and Mid-Market architecture design
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Demonstrate enthusiasm and proactively seek opportunities to improve process/solution design
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Demonstrates commitment to the role, team, and company, and go the extra mile when required
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Demonstrate creativity and react positively to new challenges and change
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Demonstrate self-awareness and practical self-development in pursuit of continuous improvement
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Possess a high work ethic in accordance with role demands, expectation and responsibility
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.