About the role;
Internal System Support Engineering's are responsible for all technical aspects of maintaining and operating a complex and varied technical environment which underpins and enables the TSG business.
As an Engineer you will provide hands on management of TSG’s infrastructure and business applications supporting over 300 users ensuring a consistent approach to operating secure, reliable and performant systems.
This role is instrumental in driving the modernisation of all our systems, tooling, and our approach to operating: From a hybrid model of on-premises and cloud-based infrastructure to cloud first and only (Azure) automated and immutable infrastructure.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
-
Our open and honest culture where feedback is taken on-board and acted upon
-
The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
-
Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
-
Two paid CSR days per annum that you can use towards giving something back
-
Our charity fundraising - TSG have raised over £17,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
-
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
-
Flexible working policy
-
Relaxed dress policy
-
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Outlined below is a list of the duties incorporated in order to carry out this role effectively. You won’t need to be familiar with all of the following to be successful as you will learn and develop these on the job, the most important consideration is that you’ll be working with people who care passionately about what they do, and you should too.
Systems Management;
Proactively manage and maintain the internal systems and tools including but not limited to;
-
Microsoft Windows Server and Windows 10 and 11
-
Business and Microsoft applications
-
Monitoring and alerting systems
-
Network, Wi-Fi and firewalls systems
-
Backup solutions
-
Cloud subscriptions
Operational Management;
-
Ensure infrastructure, servers and laptops are secure and operating correctly
-
Maximize best use of TSGs assets (software and hardware)
-
Assist with business continuity planning and testing
-
Ensure that all office technical facilities are kept up to date and usable
Service Management;
-
Triage and handle customer incidents and requests to SLA whilst maintaining a good communication with customer
-
Establish a clear root-cause of incidents to eliminate the possibility of recurrence
-
Contribute to an effective knowledge base to allow earlier resolution of incidents and more effective support for applications
Knowledge, Skills & Experience;
-
Management and support of Microsoft Windows Server and Windows desktop operating systems
-
Microsoft Modern Device Management tools such as Intune and Autopilot etc
-
Microsoft 365 products
-
Operating System Update Management
-
PowerShell, TCP/IP Networking, DNS, DHCP and SSL
-
Minimum of 3 years’ commercial experience in a second or third-line desktop, infrastructure, or server support role
Behaviours;
-
Inquisitive, keen to investigate, learn and improve
-
Excellent communication skills
-
Detail-oriented, with the ability of being able to identify risks and issues and devise mitigations
-
Positive: You identify improvements and engage with others to drive change
Benefits;
-
Company bonus scheme
-
25 days annual leave + public holidays
-
Life assurance 4 x Salary
-
Contributory pension scheme at 4% matched
-
Perkbox discounts
-
Paid CSR Days
-
Company sick pay
-
Income protection cover
-
Enhanced Maternity and Paternity pay
-
Home-based and hybrid opportunities
-
Long service benefits including increased annual leave accrued with service
-
Cycle to work scheme
-
Employee recognition scheme
If this sound like the role for you, please apply today to be considered.