About the role;

As the IT Manager (Internal Systems), you will be responsible for leading, managing, and continuously improving TSG’s internal IT environment, ensuring our people experience the same exceptional service that we deliver to our customers. This role presents a unique challenge and opportunity as you will be managing IT for an organisation full of IT professionals who push technological boundaries daily.

You will shape and oversee our internal systems, cyber security, and AI strategy, ensuring TSG practices what we preach. Reporting directly to the CEO, you will influence key technology decisions that support our strategic goals. Acting as a crucial link between our internal teams and our customer‑facing functions, you will understand the needs of both our people and our 1,000+ IT manager customers, giving you unique insight into how TSG can stay ahead.

This is a North East based, hybrid role with an expectation to be in our Team Valley office 3 times per week.

What You'll Actually Do;

Manage our internal IT systems, cyber security, and AI infrastructure
Lead service delivery for our team with the same excellence our customers experience
Report directly to the CEO, influencing strategic technology decisions
Act as the bridge between our team's needs and our customer delivery insights
Champion our people whilst maintaining the high standards that define TSG
Navigate the unique challenge of supporting IT professionals who push boundaries daily

You'll Thrive Here If;

You're confident enough to hold your own with technical experts, but humble enough to learn from them
Service delivery and people experience genuinely excite you
You're open, straight-talking, and can handle direct feedback
Challenge energises rather than intimidates you
You see "voice of the customer" as a privilege, not a buzzword

The role probably isn’t for you if;

You need to be the smartest person in the room
You see internal IT as "just keeping the lights on"
Direct feedback feels personal
You prefer process over people

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Managing and optimising TSG’s internal IT systems, ensuring reliability, performance, and continual improvement
Leading our cyber security operations and ensuring robust security controls, monitoring, and incident response
Driving the adoption and effective use of AI internally, ensuring our organisation benefits from emerging technology
Delivering exceptional internal service and maintain strong relationships with customers and key stakeholders.
Acting as the bridge between internal teams and customer‑facing functions to share insight and shape improvements
Establish clear root-cause of incidents to eliminate the possibility of recurrence.

Knowledge, Skills & Experience;

Strong technical background across IT infrastructure, cyber security, and modern workplace technologies
Experience leading IT service delivery or internal IT functions within a complex or technical environment
Excellent communication skills with the ability to engage both technical and non‑technical audiences
High emotional intelligence with a people‑first approach to leadership
Ability to influence senior stakeholders, including executive leadership
Strong organisational skills with the ability to balance long‑term strategy and day‑to‑day operations

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

IT Manager (Internal Systems)

Internal IT - Newcastle upon Tyne