About the role;
As a Junior Service Design Lead, you will be part of a fast paced and successful team, supporting them in the acquisition of new name customers and delivering new lines of business wins within existing customers. This role will initially focus on the housing sector, working with Microsoft Cloud and managed service solutions.
To be successful in this role you will have a strong sales background within a commercial environment, nurturing leads, providing solutions and building strong lasting relationships that can evolve in to true partnerships. As this post is on a remote basis you will be able to work independently and achieve targets along with the support of your team and wider colleagues.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £17,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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Work closely with the Housing team learning about the sector, services and solutions we provide.
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Demonstrate commercial awareness, particularly in terms of the Service Design negotiation
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Clearly understand TSG’s Microsoft and Managed Services portfolio and the ways in which TSG’s services’ portfolio, and delivery approach, can be differentiated
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Build, manage and maintain a substantial pipeline of qualified opportunities to underpin target achievement
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Ensure that all pipeline activity is accurately recorded and updated within CRM.
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Deliver consistently against all targets.
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Track progress against targets on an ongoing basis and take necessary action to re-focus efforts if targets are not being met
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Ensure all projects receive a professional handover from Service Design to Service Delivery, including Customer Success Management
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Demonstrate effective and collaborative use of all available, relevant resources
Knowledge, Skills & Experience;
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You will have a minimum 2 years’ commercial experience
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Excellent listening, verbal and written communication skills
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Ability to learn quickly
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Excellent organisational skills
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Ability to build rapport and good working relationships with key stakeholders.
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Able to adapt to and embrace change
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Strong PowerPoint & presentation skills
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Commercial awareness and a broad understanding of business issues.
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Strong numeracy skills
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Proactive and highly organised with strong time management and planning skills and proven ability to multi-task
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Strong problem-solving skills
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Demonstrable track-record in the successful design and/or management and/or sales of technology solutions
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Background within the ICT sector
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Background within and understanding of SME market segment
Your Behaviours;
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Demonstrates enthusiasm and proactively seeks opportunities to improve performance
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Demonstrates commitment to the role, team and company, and will go the extra mile when required
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Demonstrates creativity and reacts positively to new challenges and change
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Demonstrates self-awareness and practical self-development in pursuit of continuous improvement
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Possess a high work ethic in accordance with role demands, expectation and responsibilities.
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Credible, articulate, confident and tenacious, with the gravitas and credibility to build relationships with executives at all business levels
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Naturally consultative in approach evidenced by the ability to ask the right questions of the right person at the right time
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sound like the role for you, please apply today to be considered.