Junior Service Design Lead - Home Based

Up to 30k + Bonus
Ref: 54 Date Posted: Thursday 11 Nov 2021
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Would you like to work for an award-winning company?
Have you got previous experience in a commercial sales environment?
Are you a strong communicator with a passion for delivering exceptional service?
If the answer is YES then we have a great opportunity for you!
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for Outstandingemployee engagement, as well as some Regional Awards.
At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible and enjoy giving back to the community, as such each employee is entitled to two CSR days per annum. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!
Job Purpose & Responsibilities;
As a Junior Service Design Lead, you will be part of a fast paced and successful team, supporting them in the acquisition of new name customers and delivering new lines of business wins within existing customers. This role will initially focus on the housing sector, working with Microsoft Cloud and managed service solutions.

To be successful in this role you will have a strong sales background within a commercial environment, nurturing leads, providing solutions and building strong lasting relationships that can evolve in to true partnerships. As this post is on a remote basis you will be able to work independently and achieve targets along with the support of your team and wider colleagues. 
Responsibilities will include, but are not limited to;
  • Work closely with the Housing team learning about the sector, services and solutions we provide.
  • Demonstrate commercial awareness, particularly in terms of the Service Design negotiation.
  • Clearly understand TSG’s Microsoft and Managed Services portfolio and the ways in which TSG’s services’ portfolio, and delivery approach, can be differentiated.
  • Build, manage and maintain a substantial pipeline of qualified opportunities to underpin target achievement.
  • Ensure that all pipeline activity is accurately recorded and updated within CRM.
  • Deliver consistently against all targets.
  • Track progress against targets on an ongoing basis and take necessary action to re-focus efforts if targets are not being met.
  • Ensure all projects receive a professional handover from Service Design to Service Delivery, including Customer Success Management.
  • Demonstrate effective and collaborative use of all available, relevant resources.
Knowledge, Skills & Experience;
  • You will have a minimum 2 years’ commercial experience
  • Excellent listening, verbal and written communication skills.
  • Ability to learn quickly
  • Excellent organisational skills.
  • Ability to build rapport and good working relationships with key stakeholders.
  • Able to adapt to and embrace change.
  • Strong PowerPoint & presentation skills.
  • Commercial awareness and a broad understanding of business issues.
  • Strong numeracy skills.
  • Proactive and highly organised with strong time management and planning skills and proven ability to multi-task.
  • Strong problem-solving skills
  • Demonstrable track-record in the successful design and/or management and/or sales of technology solutions.
  • Background within the ICT sector.
  • Background within and understanding of SME market segment.
Your Behaviours;
  • Demonstrates enthusiasm and proactively seeks opportunities to improve performance.
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required.
  • Demonstrates creativity and reacts positively to new challenges and change.
  • Demonstrates self-awareness and practical self-development in pursuit of continuous improvement.
  • Possess a high work ethic in accordance with role demands, expectation and responsibilities.
  • Credible, articulate, confident and tenacious, with the gravitas and credibility to build relationships with executives at all business levels.
  • Naturally consultative in approach evidenced by the ability to ask the right questions of the right person at the right time.

What’s in it for you?
  • 25 days annual leave
  • Life assurance
  • Contributory pension scheme with employer contribution of 4%
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Flexible home-based opportunities
  • Long service benefits including increased annual leave accrued with service
  • Flexible working day policy
  • Relaxed dress policy
  • Cycle to work scheme
  • Employee recognition scheme
  • Fantastic company culture including regular team building events
  • Excellent progression opportunities and training support, including recognised qualifications
If this sound like the role for you, please apply today to be considered