About the role;
As a Microsoft Solutions Support & Delivery Consultant, you will play a key role in delivering high-quality support and consultancy services to customers across Microsoft technologies.
This is a dual-focused role where you will provide technical support alongside project delivery, working with solutions such as Microsoft 365, Dynamics 365 CRM, Power Platform, SharePoint, and Teams and Co Pilot. You’ll support customers with issue resolution while also contributing to the design and implementation of tailored solutions across the full project lifecycle.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Why should I work for TSG?
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Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
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Our open and honest culture where feedback is taken on-board and acted upon
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Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
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Two paid CSR days per annum that you can use to support the community
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Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
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Our responsibility to the environment as we work towards net carbon zero
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Flexible working opportunities including home working and hybrid options
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Annual salary benchmarking
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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Delivering a world-class support experience, meeting SLAs and customer expectations
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Managing and resolving support queries via phone, email, and remote access
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Investigating and troubleshooting technical issues across Microsoft solutions
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Acting as an escalation point for Power Platform and Dynamics 365 CRM queries
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Managing multiple support cases and prioritising effectively
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Collaborating with customers to understand requirements and provide tailored solutions
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Supporting and delivering Dynamics 365 CE and Power Platform projects
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Contributing to the full project lifecycle, from design through to delivery
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Working closely with cross-functional teams to deliver projects on time and within scope
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Keeping up to date with the latest Microsoft technologies and updates
Knowledge, Skills & Experience;
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Proven experience supporting Microsoft Dynamics CRM and/or SharePoint
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Experience with Microsoft Dynamics CRM
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Strong knowledge of Power Apps and Power Automate
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Experience with SharePoint Online or on-premise
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Strong communication skills with the ability to engage stakeholders effectively
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Excellent problem-solving and analytical skills
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Ability to gather requirements and translate these into technical solutions
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Strong organisational skills with the ability to manage multiple tasks and priorities
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High attention to detail and a structured approach to work
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Adaptable and proactive, with a positive approach to change
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Self-starter with the ability to work independently and as part of a team
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Enthusiastic and committed to continuous learning and improvement
Benefits;
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25 days annual leave + public holidays, rising with length of service
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Employee benefits trust
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Company bonus scheme
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Healthcare and cash plan
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Electric vehicle salary sacrifice scheme
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Cycle to work scheme
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Employee discounts
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Employee assistance programme
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Paid CSR Days
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Company sick pay and income protection cover
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Enhanced Maternity and Paternity pay
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Employee recognition scheme
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Eyecare vouchers
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Discounted gym membership
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Long service rewards
If this sounds like the role for you, please apply today to be considered.