About the role;

As a Microsoft Training Specialist, you’ll bring learning to life, designing, delivering and refining training that makes a measurable difference for both colleagues and customers. Working within our People Development team, you’ll build standout TSG Academy content, deliver sessions across the UK, and use data and feedback to continuously improve how people adopt Microsoft technology.

While this position is home-based, the role involves regular travel. A full UK driving licence and access to your own vehicle are therefore essential.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Content & Programme Development

Design, build and maintain high-quality TSG Academy content and learning modules.
Create engaging video content using tools such as PowerPoint and Camtasia.
Review and improve existing content based on usage data, feedback and engagement.
Collaborate with internal experts to develop relevant, customer-facing content.
Support bespoke projects, creating blended learning solutions to meet customer needs

Delivery & Facilitation

Plan and deliver impactful training sessions (virtual and in-person), adapting to audience needs.
Deliver across multiple formats (face-to-face, Teams, 1:1, group, video and resources).
Adapt to challenges in delivery, handling technical issues and interruptions with confidence.

Insight, Analysis & Continuous Improvement

Support training needs analysis (TNA) to identify capability gaps and inform solutions.
Analyse outcomes, share insights and provide clear, constructive feedback.
Celebrate success, identify risks and highlight opportunities for improvement.

Stakeholder & Customer Engagement

Work with marketing to increase Academy visibility and customer engagement.
Build strong relationships across TSG, providing guidance and support internally.
Support the delivery of bespoke customer training.

Operations & Professional Development

Coordinate session logistics to ensure a smooth, consistent learner experience.
Maintain accurate records in D365 and internal systems.
Continuously develop your Microsoft 365 knowledge and capability.

Knowledge, Skills & Experience;

Good standard of education, with a Level 5 or higher qualification or relevant experience.
Recent experience of designing, delivering and evaluating training is essential.
Recent experience of working with and delivering projects to external customers is essential.
Recent experience of conducting TNA with external customers and designing and delivering their requirements on the back of this is essential.
Knowledge of, and demonstrable experience using, Microsoft Word, Excel, PowerPoint, Outlook and Teams to a high level.
Excellent verbal and written communication skills.
Coaching capability – able to ask good questions and actively listen to the responses.
Able to organise yourself and work independently.
Ability to build rapport and good working relationships with key stakeholders internally and externally.
Able to adapt to and embrace change with a positive ‘can do’ attitude.
Flexible and adaptable, and able to work with whomever to get the job done.
An advocate for people development, performance and customer experience, who proactively seeks opportunities to improve the training and development offering.
Demonstrates creativity, commitment to the role, team and company, and will go the extra mile when required.
Experience of working in a multi-site organisation and project management experience would both be advantageous.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Microsoft Training Specialist

Training - Home Based