About the role:
The NAV/Business Central Consultant role is a customer facing role, responsible for covering all aspects of scope, design and implementation of NAV/Business Central, performing full cycle management of the client project.
The onsite installation and configuration of Microsoft Dynamics NAV or 365 Business Central and its associated modules for customers.
Delivering training and project management with customers on the use of the above software and supporting the ongoing use of the products both on site and over the phone.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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To attend business analysis meetings with customers to discuss existing systems and how to convert to NAV/BC products following the sale of the system
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To scope, requirements gather and design solutions
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Deliver a strong skill in additional modules eg, finance, Manufacturing, warehousing, fashion, retail or furniture
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To carry out the installation and configuration of Microsoft Dynamics NAV/BC products on the customers’ servers and workstation computers
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Working with other approved products from TSG stack
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To prepare and present classroom and onsite training to new and existing customers for Microsoft Dynamics NAV/BC & additional approved Stack products
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Quality Control testing on development
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Create project documents where required, to perform and guide through UAT
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To carry out project management and documentation of the NAV product installation timescales, milestones and procedures
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To scope and document changes required for the customisation of Microsoft Dynamics NAV/BC where appropriate to meet customers’ requirements, for our Developers to deliver
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To carry out onsite visits to complete projects and support existing customers when necessary
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Work with BI reporting tools
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Travel and potential overnight stays may be required to fulfil the customers’ needs and the role.
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To work with other Applications Consultants and Developers in driving success through the entire organisation.
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To work with the Client Success Managers regarding customer issues
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Work with Support Team Leaders to ensure sufficient quantity and quality of post project documentation is received and reviewed to achieve best possible customer experience
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Work with R&D on any development cases and around our own vertical markets
Knowledge, Skills & Experience;
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Microsoft Dynamics NAV Accreditation is a distinct advantage
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Excellent knowledge of Microsoft Dynamics NAV and Business Central
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Basic Accounts knowledge
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Knowledge or specialism in one additional to NAV/Business Central
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Team player but able to work on their own
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Ability to effectively train customers
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Self-starter and able to use own initiative.
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Driving Licence
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.