About the role;
As Operations Manager, you will be responsible for the performance management and development of your allocated Team. Comprising a variety of role levels, you will ensure that practice targets are met including utilisation and revenue. You will define personal objectives, targets and OLAs tracking and manage individual and team performance. Working closely with the departmental head and other Operations Managers you will ensure customer needs are being met including the optimisation of project scheduling.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
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Our open and honest culture where feedback is taken on-board and acted upon
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The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
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Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
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Two paid CSR days per annum that you can use towards giving something back
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Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
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Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
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Flexible working policy
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Relaxed dress policy
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Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
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To manage your Team, including activities such as the effective running of team meetings, conducting appraisals and addressing recruitment needs where appropriate
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To be able to define and manage operational level agreements which will help to meet SLAs and develop SMART objectives linked to the organisational goals
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Manage the commercial and financial performance of the team
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Identify success and failure early to maximise opportunities and take correction action as required
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Support and drive the development of your teams, identifying suitable training and development opportunities
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To ensure that the key performance indicators are met, and risks are effectively managed
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To support others dealing with customer escalations and risks
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To support the evaluation and implementation of systems or procedures that will improve the efficiency of the Practice
Knowledge, Skills & Experience;
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Educated to degree level or equivalent experience
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Project Management (PRINCE2 or Similar) desirable
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Full valid UK driving license
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Experience in project management / operations environment with a good appreciation of the customer and service/project interface
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Extensive proven experience in a leadership role managing sizeable teams
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Strong interpersonal skills
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Experience managing budgets, forecasting & reporting, planning, and auditing
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Ability to oversee budgeting, reporting, planning, and auditing
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Exceptional organisational skills
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Understanding of IT frameworks
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Managing teams including conducting appraisals, disciplinary meetings, team communications / meeting and recruitment activities
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Change management skills
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You will be a positive, proactive thinker with strong situational leadership skills
Benefits;
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Company bonus scheme
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25 days annual leave + public holidays
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Life assurance 4 x Salary
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Contributory pension scheme at 4% matched
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Perkbox discounts
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Paid CSR Days
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Home-based and hybrid opportunities
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Long service benefits including increased annual leave accrued with service
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Cycle to work scheme
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Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.