Would you like to work for an award-winning company?
Have you got previous experience delivering internal and external training?
Are you a strong communicator with a passion for delivering exceptional service?
If the answer is YES then we have a great opportunity for you!
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.
At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible – this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a ‘save the date’ in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so.
In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!
Job Purpose & Responsibilities;
As a People Development Consultant you will be responsible for the analysis, design, delivery & evaluation of customer training, learning and development. You will be focused predominantly on external customers, working with their stakeholders to understand their business objectives and outcomes, identifying capability gaps and creating a delivery plan of the back of that. You must be an excellent communicator and have previous experience in a similar role. This role is on a working from home basis, although we would like you to be based within reasonable travelling distance of Newcastle upon Tyne.
Responsibilities will include, but are not limited to;
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Work with external customers to identify capability requirements and complete training needs analysis (TNA) to establish current levels of capability and gaps to address
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Create/present analysis of the TNA with recommendations and suggested timescales to address gaps and deliver outcomes/support wider objectives
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Liaise with internal experts to develop solutions and create proposals for presentation to customers
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Working with the customer, create a delivery plan, design content, agree timescales and method to deliver their expected outcomes
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Build high quality content, tailored to the customers’ requirements
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Facilitate delivery of full programmes, taking ownership for meeting customer expectations internally and externally
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Able to deliver across a range of approaches both face to face, and virtually
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Confident to deliver training and development activities at all levels of the organisation internally and externally
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Can create engaging video content using PowerPoint
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Maintain D365 and other internal systems to ensure accurate data and content is available to all
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Customer communication takes precedence, is always clear, professional, and timely
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Maintain competency on Microsoft 365 apps through a mix of internal and external development
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Works independently to expand knowledge personally and professionally
Knowledge, Skills & Experience;
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Competent in using Word, Excel, PowerPoint, Outlook, and Teams to a high level
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Organised and able to work independently
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Coaching capability – able to ask good questions and actively listen to responses
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Excellent verbal, and written communication skills
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Ability to build rapport and good working relationships with key stakeholders internally and externally
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Able to adapt to and embrace change with a positive ‘can do’ attitude
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Project management experience would be advantageous
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Recent experience of designing, delivering, and evaluating training is essential
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Recent experience of working with and delivering projects to external customers is essential
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Recent experience of conducting TNA with external customers and designing and delivering their requirements on the back of this is essential
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Experience of working in a multi-site organisation would be advantageous
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CIPD level 5 or higher qualification or relevant experience
What’s in it for you?
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25 days annual leave
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Life assurance
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Contributory pension scheme with employer contribution of 4%
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Perkbox discounts
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Company sick pay
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Income protection cover
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Enhanced Maternity and Paternity pay
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Flexible home-based opportunities
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Long service benefits including increased annual leave accrued with service
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Flexible working day policy
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Relaxed dress policy
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Cycle to work scheme
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Employee recognition scheme
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Fantastic company culture including regular team building events
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Excellent progression opportunities and training support, including recognised qualifications
If this sound like the role for you, please apply today.