Practice Manager - Cybersecurity and SOC - Home Based

Negotiable + Bonus
Ref: 65 Date Posted: Thursday 16 Dec 2021
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Would you like to work for an award-winning company?
Have you got previous experience managing a Cybersecurity Practice?
Are you a strong communicator with a passion for delivering exceptional service?
If the answer is YES then we have a great opportunity for you!
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for Outstandingemployee engagement, as well as some Regional Awards.
At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible and enjoy giving back to the community, as such each employee is entitled to two CSR days per annum. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!
Job Purpose & Responsibilities;
As the Practice Manager of Cybersecurity and SOC within TSG, you will create, shape and lead our offering in this space whilst aiming to become a true market leader across the UK. To be successful in this role you must have exceptional security skills across a broad spread of technologies as well as strong business and commercial acumen. Engaging with customers in pre and post-sales discussions, you will have the ability to communicate well with a variety of role levels within any organisation. This is a brand-new, exciting role within the business, and we require an excellent leader to come on board, share your knowledge and drive this Practice forward.
Responsibilities will include, but are not limited to;
  • Form a concise strategy, communicate, and execute your plans in a timely manner
  • Provide competitor analysis within the security sector
  • Scale the financial performance of the security sector in line with year-on-year growth targets
  • Accurately forecast expected business by month & quarter, tracking progress against targets on an ongoing basis, taking necessary action to re-focus efforts if required
  • Support Customer Success Managers and Service Design Leads with customer discussions, including any advance preparation
  • Train and develop non-tech staff on awareness and product knowledge of the Cybersecurity and SOC Practice
  • Be a diligent line manager and a great leader to create, retain and expand a high performing practice team
  • Identify success and failure early to maximise opportunities and take correction action as required
  • Full profit and loss accountability
  • Develop our security solutions product offerings
  • Design and implement our security deployment and support models, with a focus on automation
  • Be responsible for pre-sale, delivery, and support of security projects, taking the lead with our customers
  • Preparing bid proposals to help find new opportunities and presenting to customers.
  • Drive the development of the AEM monitoring solution, to improve levels of automation and efficiency
  • Drive continual reduction in the number of tickets requiring an engineer to intervene using automated fixes.
  • Identify, evaluate, and implement systems or procedures that will improve the efficiency of the support and service functions
  • Continuously drive down customers technical debt
Knowledge, Skills & Experience;
  • Educated to Degree level or equivalent industry specific experience
  • Comp TIA Security+ certification and Certified Information System Security Professional would be desirable, or equivalent security certifications
  • Exceptional communication skills and strong interpersonal skills, solutions orientated mindset
  • Strong decision making ability
  • Strong leadership skills
  • Senior stakeholder management experience
  • Excellent knowledge in the design, deployment, and support of security-based technologies
  • Considerable experience through verification testing, including penetration testing and show clear traceability through standards, process definition and technical documentation
  • Able to carry out detailed work against security attributes, and able to constructively assess others’ work
  • Extensive hands-on knowledge of IT security within a SecOps role
  • Extensive knowledge of all areas of IT security, within cloud, infrastructure, platform, physical and information security
  • Familiar in multiple security standards and framework
  • Full driving license
What’s in it for you?
  • 25 days annual leave
  • Life assurance
  • Contributory pension scheme with employer contribution of 4%
  • Perkbox discounts
  • Company sick pay
  • CSR days
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Flexible home-based opportunities
  • Long service benefits including increased annual leave accrued with service
  • Flexible working day policy
  • Relaxed dress policy
  • Cycle to work scheme
  • Employee recognition scheme
  • Fantastic company culture including regular team building events
  • Excellent progression opportunities and training support, including recognised qualifications
If this sound like the role for you, please apply today to be considered.