Proactive Field Engineer - Coventry

Up to 40k + Bonus
Ref: 42 Date Posted: Friday 17 Sep 2021
LinkedIn ShareShare
Would you like to work for an award-winning company?
 
Are you an experienced Proactive Field Engineer with excellent relationship building skills?
 
Are you a strong communicator with a passion for delivering exceptional service?
 
If the answer is YES then we have a great opportunity for you!
 
Who are we?
 
TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
 
Why should I work for TSG?
 
It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2-star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.
 
At TSG we have a realistic approach, and we care about the health and wellbeing of our TSG family. We love having social events wherever possible – this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a ‘save the date’ in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so.
 
In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far, we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!
 
Job Purpose & Responsibilities;
 
As a Technical Proactive Field Engineer you will be responsible for taking care of your own portfolio of customers, providing them with an outsourced, IT support service on behalf of TSG. You will travel to customer sites to attend pre-booked appointments on a regular basis, assisting customers with their needs. To be successful in this role you must be a first-class communicator with the ability to build great, long-lasting partnerships. You will have a solution orientated mindset and a friendly, helpful nature. You will have previous experience in supporting businesses with desktop and infrastructure queries. This position will involve a high volume of travel covering approximately a 100 miles radius from Coventry area, so you must be comfortable travelling daily.  
 
Responsibilities will include, but are not limited to;
  • Complete pre-defined checks, review IT systems and services whether they be cloud, hybrid or on-prem
  • Review, monitor, support and advise our customers during your visits, ensuring their endpoint devices and wider infrastructure IT systems are kept in peak condition
  • Collect additional technical audit information as and when required, updating internal systems for use by colleagues.
  • Review technical debt and advise on system improvements to the customer’s infrastructure and resilience on-site.
  • Help with the strategic planning and road mapping of their IT systems working alongside the Customer Success Managers
  • Keep customers up to date regularly with regards to any work you are carrying out for them
  • Update TSGs CRM and ticketing system when applicable and our technical information repository with detailed notes
Knowledge, Skills & Experience;
  • A broad knowledge of common hardware and software platforms, cloud systems, servers, networking devices, as well as end user desktop support experience
  • An in-depth knowledge of supporting and troubleshooting Microsoft server and desktop operating systems
  • Good working knowledge of business comms, networking devices, firewalls and corporate anti-virus products
  • Experience with managing and supporting M365, Azure and hosted exchange
  • Demonstratable problem solving skills
  • Good time management, organisation and prioritisation skills
  • Good analytical skills with a pro-active ‘can do’ attitude
  • Excellent face to face communication skills along with a pleasant telephone manner
  • Strong attention to detail
  • You must be comfortable working on site with customers
  • Full driving license is essential
What’s in it for you?
  • 25 days annual leave
  • Life assurance
  • Contributory pension scheme with employer contribution of 4%
  • Perkbox discounts
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Flexible home-based opportunities
  • Long service benefits including increased annual leave accrued with service
  • Flexible working day policy
  • Relaxed dress policy
  • Cycle to work scheme
  • Employee recognition scheme
  • Paid CSR days
  • Fantastic company culture including regular team building events
  • Excellent progression opportunities and training support, including recognised qualifications
If this sound like the role for you, please apply today to be considered.