Proactive Field Engineer - Coventry

 

 

 

 

 

TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.

 

 

It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2-star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.

 

At TSG we have a realistic approach, and we care about the health and wellbeing of our TSG family. We love having social events wherever possible – this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a ‘save the date’ in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so.

 

In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far, we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!

 

 

As a Technical Proactive Field Engineer you will be responsible for taking care of your own portfolio of customers, providing them with an outsourced, IT support service on behalf of TSG. You will travel to customer sites to attend pre-booked appointments on a regular basis, assisting customers with their needs. To be successful in this role you must be a first-class communicator with the ability to build great, long-lasting partnerships. You will have a solution orientated mindset and a friendly, helpful nature. You will have previous experience in supporting businesses with desktop and infrastructure queries. This position will involve a high volume of travel covering approximately a 100 miles radius from Coventry area, so you must be comfortable travelling daily.