Would you like to work for an award-winning company?
Have you got previous experience working as a Project Coordinator?
Are you a strong communicator with a passion for delivering exceptional service?
If the answer is YES then we have a great opportunity for you!
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.
At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible – this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a ‘save the date’ in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so.
In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!
Job Purpose & Responsibilities;
As a Project Coordinator you will coordinate service projects once the orders have been received and processed. This will include managing consultant’s and developer’s diaries, liaising with Order Processing and may include kick-off meetings with the sales team and project managers. This position is on a 12 month fixed term contract and will be on a working from home basis.
Responsibilities will include, but are not limited to;
-
The coordination of the implementation process from initial sales order through to project completion
-
Liaising with the sales team with all new orders around lead times
-
Liaising with internal and external customers regarding engineer availability
-
Working with schedulers and coordinators in other teams and other coordinators in your team to coordinate or share resource
-
Ensuring hardware is available on time to facilitate the project through liaising with Order Processing
-
Liaising with TSG Logistics to ensure project equipment is delivered in a timely manner
-
Build strong relationships with Consultants / Developers and awareness of consultant’s skill sets
-
Create new projects within internal systems once order has been processed
-
Working independently and with the relevant manager to manage the open projects and resources to assist in achieving utilisation and revenue targets
-
Maintain projects and internal systems in accordance with TSG quality processes
-
Assist with smooth delivery of all projects and sign off where relevant
-
Escalate any projects that are problematic and require senior business attention
-
To carry out other implementation, training and support duties as required
Knowledge, Skills & Experience;
-
Excellent organisation skills and proven customer service skills
-
Confident, professional and proactive attitude to work
-
Good telephone manner
-
Must be accurate with proven numeracy skills
-
Must be an effective communicator
-
Project coordination and / or scheduling experience would be preferred
What’s in it for you?
-
Up to 25k + Bonus
-
25 days annual leave
-
Life assurance
-
Contributory pension scheme with employer contribution of 4%
-
Perkbox discounts
-
Company sick pay
-
Income protection cover
-
Enhanced Maternity and Paternity pay
-
Flexible home-based opportunities
-
Long service benefits including increased annual leave accrued with service
-
Flexible working day policy
-
Relaxed dress policy
-
Cycle to work scheme
-
Employee recognition scheme
-
Fantastic company culture including regular team building events
-
Excellent progression opportunities and training support, including recognised qualifications
If this sound like the role for you, please apply today to be considered.