About the role;
Reporting to the Practice Operations Manager / Practice Manager you will coordinate technical and applications projects across TSG’s delivery teams. This will include significant customer communication, managing consultant and developer schedules, liaising with Order Processing and Logistics and may include kick-off meetings with the sales team and project managers. It will also include close coordination with the delivery team Practice Leads.
This is a hybrid role, therefore we are looking for you to be within close travelling distance from one of our offices in Glasgow or Newcastle upon Tyne for regular collaboration time.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
-
Our open and honest culture where feedback is taken on-board and acted upon
-
The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
-
Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
-
Two paid CSR days per annum that you can use towards giving something back
-
Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
-
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
-
Flexible working policy
-
Relaxed dress policy
-
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
-
The administration and coordination associated with the project delivery processes from initial sales order through to project completion
-
Liaising with the sales team with all new orders around lead times
-
Liaising with internal and external customers around consultant availability
-
Working with your practice team to coordinate or share resource
-
Working independently and with the Operations Manager to manage the open projects and resources to assist in achieving utilisation and revenue targets
-
Maintain projects and internal systems in accordance with TSG quality processes ensuring data completeness and accuracy
-
Assist with smooth delivery of all projects, helping to gain sign off where relevant
-
General administration, reporting and data maintenance
-
Ensuring hardware and software is available on time to facilitate projects through liaison with Order Processing
-
Liaising with TSG Logistics to ensure project equipment is delivered in a timely manner
-
Build strong relationships with consultants/developers and awareness of consultant’s skill sets
-
Supporting with the escalation of any projects that are problematic and require senior business attention
Knowledge, Skills & Experience;
-
IT qualification would be desirable
-
Literacy and numeracy qualifications
-
Excellent organisation skills and proven customer service skills
-
Scheduling and project management experience awareness and understanding
-
Confident, professional, and proactive attitude to work
-
Good telephone manner
-
Must be accurate with proven numeracy skills
-
Must be an effective communicator
-
Proven effective communication and influencing skills
-
Experience of the IT services industry would be an advantage
-
Proven scheduling experience would be an advantage
-
Proven project management experience would be an advantage
Benefits;
-
Company bonus scheme
-
25 days annual leave + public holidays
-
Life assurance 4 x Salary
-
Contributory pension scheme at 4% matched
-
Perkbox discounts
-
Paid CSR Days
-
Company sick pay
-
Income protection cover
-
Enhanced Maternity and Paternity pay
-
Home-based and hybrid opportunities
-
Long service benefits including increased annual leave accrued with service
-
Cycle to work scheme
-
Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.