Senior O365 Productivity Consultant - Home Based

Up to 65k + Bonus

Date Posted: Saturday 23 April 2022

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About the role;


This is a customer facing role in our highly performing Office 365 Productivity Practice to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft Office 365 Productivity applications, SharePoint and associated technologies.  Our deployments include single Server Foundation Farms, highly available Enterprise Servers and a lot of cloud and Office 365 work. 

The selected candidate must be able to work on projects individually or as part of a team of consultants and will have responsibilities for mentoring junior members of the practice. This is a hybrid role, therefore we are looking for you to be within close travelling distance from one of our offices in Glasgow, Newcastle upon Tyne or London for regular collaboration time.  


Who are we?

 

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.

 

Why should I work for TSG?

 

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 

 

Here’s why; 

  • Our open and honest culture where feedback is taken on-board and acted upon

  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed

  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022

  • Two paid CSR days per annum that you can use towards giving something back

  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’

  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business

  • Flexible working policy

  • Relaxed dress policy

  • Excellent progression opportunities, training and support, including recognised qualifications
     

Job responsibilities will include, but are not limited to;
 

  • To attend business analysis meetings with customers to scope, gather requirements and design solutions. 

  • To implement solutions for Office 365 / SharePoint Online including other Office 365 products such as MS Teams, Planner etc.  

  • To prepare and present classroom and onsite training to new and existing customers for Microsoft SharePoint & additional approved Stack products. 

  • To manage and conduct projects in accordance with TSG’s methodology. 

  • UK Wide travel and overnight stays will be required to fulfil the customers’ needs and the role. 

  • To carry out other implementation, training and support duties as required. 

  • To mentor and assist in the training of Junior and Mid consultants within the Productivity Practice.  

  • To act as a point of assistance for all colleagues within the business around our technical areas of expertise 

  • To act as an escalation point for Support desk queries alongside the practice manager 

  • Take responsibility for the learning path and management of learning for junior consultants 

  • Be proactive and supportive in creating and managing practice documentation and processes 

  • Assist with pre-sales activities as required by the business and practice manager 

  • You may also be expected to carry out additional reasonable duties which may be required from time to time
     

Knowledge, Skills & Experience;      
                 

  • You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. 

  • Proven consultancy experience within a similar role 

  • Proven ability to lead workshops and run presentations to both a technical and business audience 

  • In depth knowledge of other Office 365 collaboration tools and ability to relate these to SharePoint and each other 

  • A thorough understanding of typical change management issues associated with deployments of SharePoint and Office 365 and experience of leading the customer through the process 

  • Experience engaging with customers at all levels of a project to match business needs to Office 365 features 

  • Experience across multiple sectors and a keen interest in understanding how each client’s world works 

  • Leading Project Teams 

  • An ability to work individually, to manage one’s own time and prioritise competing demands for attention, including being able to set realistic dates for work to be delivered and committing to them 

  • A willingness to be proactive in approaching and collaborating with colleagues from different parts of the business in order to establish yourself and help identify and progress opportunities with current and prospective clients 

  • Expert knowledge of Governance and the Security & Compliance Centre within Office 365 and how they can be used to implement security for a business solution.  

  • In depth knowledge and experience of Retention Labels, Information Protection and Sensitivity labels. 

  • Experience of Powershell, particularly the PnP suite 

  • Knowledge of SharePoint Search and creating search templates. 

  • Knowledge of SQL Server, Microsoft Viva 

  • Ability to create, manage and monitor training to junior members of your practice 

  • Ability to take basic requirements and guide customers into a viable solution option as part of any pre-sales that you are required to do 

  • In depth experience of any of the following: 

  • Developing Roadmaps for the wide scale adoption of O365 

  • Large scale document migrations to SharePoint/One Drive/Teams 

  • Implementing robust Document management and Information security within O365 

  • It would be useful to have: 

  • Experience developing solutions with tools such as Power Automate (Flow), PowerApps, Power Virtual Agents, SharePoint Syntex, AI builder. 

  • Experience developing bespoke HTML/CSS/JS/SPFx solutions, especially for SharePoint Online 

  • Experience writing SQL scripts, queries, and stored procedures 

  • Understanding of the Housing sector 
     

Benefits;

  • Company bonus scheme

  • 25 days annual leave + public holidays

  • Life assurance 4 x Salary

  • Contributory pension scheme at 4% matched

  • Perkbox discounts

  • Paid CSR Days

  • Company sick pay

  • Income protection cover

  • Enhanced Maternity and Paternity pay

  • Home-based and hybrid opportunities

  • Long service benefits including increased annual leave accrued with service

  • Cycle to work scheme

  • Employee recognition scheme

 

If this sounds like the role for you, please apply today to be considered.