Senior Systems Support Engineer - Newcastle upon Tyne

Up to 40k + Bonus

Date Posted: Monday 22 August 2022

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About the role;
As a Senior System Support Engineer you will work as a member of the Internal Systems team delivering an exceptional level of service to TSG.
Senior System Support Engineers are responsible for the management and support of TSG’s IT Infrastructure, ensuring cost effective, up-to-date, secure, and reliable services and platforms.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
System Administration ;
Provide technical support for and management of core Microsoft applications and services operating:
  • Using Azure Active Directory manage users, groups, and other configuration.

  • Perform management of devices, including configuration, deployment, maintenance, and disposal while ensuring they remain compliant to configuration policies.

  • Use analytic tools to gain deep insight into system and software performance and configuration to determine root cause, scale, and the best approach to remediate any incidents.

  • Install, configure, troubleshoot, and support end user software such as operating system and common applications such as office 365.

  • Select and use the best of breed tools to ensure the TSG platform is produced efficiently.

Operational Management;
Provide technical support for and management of core infrastructure and business applications.
  • Use a DevOps approach and tooling to automate software build and deployment and infrastructure configuration and deployment.

  • Utilise the monitoring and logging tools effectively and ensure the right data is transmitted to these tools to gain insight from both time series log based and system metric-based data.

  • Understand network protocols, services and devices and be able to install, configure and troubleshoot traditionally and as code delivered.

  • Perform infrastructure administration of both traditional and cloud based operating systems and services to ensure upkeep, performance, configuration, cost optimisation and security.

System Security;
Provide technical and procedural support to core security underpinnings and deliver ISO27001 data, risk and change management compliance
  • Understand regulatory obligations to protect client and highly confidential data and maintain sensible controls to meet business requirements.

  • Maintain and communicate updates to minimum security configuration settings for managed operating systems.

  • Manage process to categorise, prioritise, assess impact or risk and coordinate change, and perform retrospective reviews and drive improvement initiatives.

  • Effectively manage risk to assure uncertainty does not deflect the project from the business goals.

Knowledge, Skills & Experience;          
  • Ideally educated to a degree level.

  • Appropriate Microsoft certifications beneficial such as Azure Solutions Architect Expert

  • Minimum of 3 years’ commercial experience in a second or third-line desktop support role within an ITIL aligned business

  • Excellent communication style, able to keep calm under pressure and defuse difficult customer situations

  • Platform Engineering

  • Microsoft Azure

  • Microsoft Modern Device Management

  • Traditional Microsoft tool and system management

  • Inquisitive:  Keen to investigate, learn and improve.

  • Flexible: With the ability to adapt to changing circumstances and new challenges.

  • Detail-oriented: With the ability of being able to identify risks and issues and devise mitigations.

  • Positive: You identify improvements and engage with others to drive change.

  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.