Strategic Service Delivery Manager - Home Based

Up to 60k + Bonus (FTE)

Date Posted: Tuesday 14 March 2023

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About the role;

The Strategic Service Delivery Manager will be responsible for aligning our clients IT strategies with their business goals, providing strategic guidance and leading technology initiatives.
We are looking for someone who can commit to a minimum of 3 days per week with the option to discuss flexible working hours.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event  
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
  • Working at C-suite level, facilitate strategic reviews ensuring technology is aligned with our client’s core business aims
  • Develop and implement comprehensive IT strategies aligned with business objectives
  • Drive digital transformation and innovation for mid to large sized businesses
  • Collaborate with business stakeholders to identify opportunities for innovation and automation
  • Ensure the security and integrity of our client’s data and systems, including risk assessments, compliance, and disaster recovery planning
  • Manage vendor relationships and negotiate contracts for IT services and products
  • Manage the introduction of all new services for clients, including contractual/commercial arrangements and service readiness
  • Support new business opportunities, contributing to proposals and tender responses, as well as identify potential opportunities within existing client base
  • Establish and develop the client relationship, acting as an extension to their executive team
  • Work with Project Managers to maintain a strong understanding of any projects for clients in your portfolio, and ensure customer, colleagues, and any suppliers are fully prepared for service commencement
Knowledge, Skills & Experience;                       
  • Degree in Computer Science, Information Systems, or related field
  • Relevant certifications, such as CISSP, CISM, PMP, Prince2, ITIL is desirable
  • At least 5 years of experience in IT leadership roles
  • Experience working with mid to large sized businesses in a consulting capacity at C-suite level
  • Proven track record of delivering successful technology projects on time and within budget
  • Demonstrable information and service management experience
  • Managing suppliers and 3rd party delivered services
  • Knowledge and understanding of ITIL disciplines
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.