Technical Consultant - Home Based

Negotiable + Bonus

Date Posted: Tuesday 14 June 2022

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About the role;

As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy and this role will require you to architect and deploy solutions within Microsoft 365 and Azure. You will work with our customers getting to know their requirements, then design, plan, execute and complete projects according to agreed deadlines and within budget.
 
Who are we?
 
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
 
Why should I work for TSG?
 
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £17,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
 
Job responsibilities will include, but are not limited to;
 
  • Design and implement technical solutions predominately within Microsoft 365 and Microsoft Azure
  • Design authority for Project Delivery team
  • Pre-project liaison with clients / Customer Success Managers / Service Design Leads and Technical Specialists to agree objectives
  • Prepare technical plans and execution of plan to completion with customer acceptance
  • Hardware and software installations based primarily around Microsoft / Hewlett Packard technologies at customer sites UK Wide
  • Document all project work to a high standard
  • Maintain awareness of new and emerging technologies
  • Assist with post-installation issues where required
 
Knowledge, Skills & Experience;                       
 
  • Educated to degree level or equivalent
  • Strong inter-personal skills and can communicate difficult and sensitive information
  • Strong technical documentation and report writing skills
  • Ability to manage a number of on-going projects at any given time and be able to deal with frequent
    change, delays or unexpected events
  • Able to work well as part of a team and individually
  • Ability to deal with escalations and demonstrate ownership through to resolution
  • Demonstrate continuous improvement capabilities and/or experience
  • Full valid UK driving license
  • At least one Microsoft Azure certification – preferably Microsoft Azure Architect Expert (AZ303/304 or AZ104/305)
  • Current or working towards; Microsoft Expert, CCNA, VCP or equivalent qualification would be desirable
  • Prince2 Foundation/Practitioner or other project management qualifications would be a distinct advantage
  • Excellent knowledge of Microsoft Azure including Azure IAAS, PAAS, Storage and Networking, Identity and Authentication (MFA), Azure HA/DR, scaling and backup, Azure Monitor
  • Excellent knowledge of Microsoft 365 including Threat Protection, Identity and Access Management, Device and Application Management, Information Protection, Compliance, Email and Teams
  • Experience with Microsoft Windows Server and Microsoft Exchange Server
  • Virtualisation – Microsoft Hyper-V, VMware.
  • Microsoft desktop operating systems – Windows 10 etc
  • LAN technologies – switching, routing, VLANs etc. (hardware to include HPE, Cisco.)
  • WAN technologies – routers, firewalls (hardware to include Sophos, Cisco, Draytek.)
  • Private Cloud infrastructure – Private and IAAS also including hybrid deployments
  • Antivirus (Preferably Microsoft Defender and Sophos Endpoint)
  • Backup Technologies – Datto, Veeam, Azure.
  • Experience with Azure Automation, Azure CLI, PowerShell scripting. Azure DevOps, including Automation. Kubernetes and Docker. HPE Server and SAN infrastructure.
 
Benefits;
 
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
 
If this sounds like the role for you, please apply today to be considered.