Technical Installation Engineer - Reading

Negotiable + Car + Bonus

Date Posted: Tuesday 12 April 2022

LinkedIn ShareShare
About the role;

Reporting to Technical Field Team Leader the role of a Technical Installation Engineer is to deliver a range of services to agreed deadlines and within budget. In this role you will also be expected to carry out both on-site and remote pro-active work as required.
This position will be based out at field covering Reading and the surrounding areas, so you must be comfortable travelling regularly, and a driving license is essential.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to; 
  • Execution of a range of projects to completion with customer acceptance
  • Hardware and software installations based primarily around Microsoft / HP technologies, at customer sites inside and if required outside your region
  • Undertake break / fix support tickets as and when required
  • Undertake remote and on-site Proactive visits as and when required
  • Maintain awareness of new and emerging technologies and seek to gain relevant certifications
  • Assist with post-installation and break/fix issues
  • Document all project work to a high standard
  • Maintain boot stock and conduct audits as required
  • Escalate any issues to Technical Field Team Leader / Technical Manager
Knowledge, Skills & Experience;                       
  • Ability to manage several on-going projects at any given time and be able to deal with frequent change, delays or unexpected events
  • Natural drive to look for ways to improve and promote quality
  • Able to work well as part of a team and individually
  • Driving license is essential
  • Good time management and prioritisation skills
  • Conscientious, well organised and customer focussed
  • Strong logical/trouble shooting skills
  • Experience of hardware including HP server and similar hardware
  • Broad knowledge Router and Firewall hardware
  • Good knowledge of PC, laptop and similar hardware
  • Knowledge of backup devices and similar hardware is desirable
  • Knowledge of current IT technologies and software
  • Experience of PC and Laptop operating systems
  • Knowledge of IP LAN / Switching / WAN technologies
  • Server Host OS and understanding of hypervisor products is desirable
  • Microsoft 365 / Microsoft Azure Platform is desirable
  • Sophos UTM / XG Firewall products is desirable
  • Datto backup products and services is desirable
  • Mimecast content filtering is desirable
  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.