Trainee Consultant (12 Months Fixed Term) - Newcastle upon Tyne

Up to 25k
Ref: 38 Date Posted: Wednesday 01 Sep 2021
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Would you like to work for an award-winning company?
 
Have you got a can-do attitude with a genuine interest in pursuing a career within Technology?
 
Are you a strong communicator with a passion for delivering exceptional service?
 
If the answer is YES then we have a great opportunity for you!
 
Who are we?
 
TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
 
Why should I work for TSG?
 
It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Best Companies to work for awards 2021. TSG is now officially one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement, as well as some Regional Awards.
 
At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible – this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a ‘save the date’ in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so.
 
In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps!
 
Job Purpose & Responsibilities;
 
As a Trainee Consultant you will become a part of our new, exciting TSG Academy. Over the course of a 12 month fixed term contract you will work with a variety of Practices across the business to become an expert on our Microsoft product offering, as well as taking time to learn about how our Technical Departments operate. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and working with some of our most highly skilled staff.
 
Following successful completion of the 12 month training plan you will become a permanent employee of TSG with the ability to consider which Microsoft specialism you would like to pursue a long term career in.
 
By completion of the TSG Academy, you will be able to competently carry out the following duties:
 
  • Attend business analysis meetings with customers to scope, gather requirements and design solutions
  • Run workshops demonstrating the capabilities and benefits of TSG offerings
  • Implement solutions for clients
  • Attend classroom and onsite training with the view of preparing and presenting to new and existing customers for Microsoft SharePoint & additional approved Stack products in the future
  • Carry out customisations of Microsoft Applications where appropriate to meet customers’ requirements using platform features, and middle tier technologies
  • Manage and conduct projects in accordance with TSG’s methodology
  • Carry out other implementation, training and support duties as required
  • UK Wide travel and overnight stays will be required to fulfil the customers’ needs
 
Knowledge, Skills & Experience;                       
 
Essential:
  • Willing to learn knowledge of TSG technologies and offerings, both on-premise and cloud, and how these affect solution design
  • A good eye for detail with the ability to perform tasks following guidelines
  • Willing to learn knowledge of Governance and the Security & Compliance Centre and how it can be used to implement security for a business
  • Willing to learn knowledge of Microsoft Office and Applications
  • Willing to learn Teams architecture and adoption
  • Willing to learn Document management, retention policies and security
  • Knowledge of the Power Platform
  • Excellent written and verbal communication skills
  • Enthusiastic with a drive for self-development to proactively improve your skillset
Desirable:
  • Microsoft Certifications would be a distinct advantage. However, there will be opportunities to attain these during your time with our TSG Academy
  • A Technology related degree and / or qualifications would be preferred
 
Your behaviours:
 
  • Demonstrates commitment to the role, the team and company, and will go the extra mile when required
  • Creative whilst reacting positively to new challenges and change
  • Team player, although also able to work on your own
  • Ability to effectively train customers, being cognisant of their existing skill levels
  • Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
  • Self-starter and ability to use own initiative
 
What’s in it for you?
 
  • 25 days annual leave
  • Life assurance
  • Contributory pension scheme with employer contribution of 4%
  • Perkbox discounts
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Flexible home-based opportunities
  • Long service benefits including increased annual leave accrued with service
  • Flexible working day policy
  • Relaxed dress policy
  • Cycle to work scheme
  • Employee recognition scheme
  • Paid CSR days
  • Fantastic company culture including regular team building events
  • Excellent progression opportunities and training support, including recognised qualifications
 
If this sound like the role for you, please apply today to be considered.