Trainee Consultant (12 Months Fixed Term) - Newcastle upon Tyne

Up to 24k

Date Posted: Monday 04 April 2022

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About the role;

As a Trainee Consultant you will become a part of our new, exciting TSG Academy. Over the course of a 12 month fixed term contract you will work with a variety of Practices across the business to become an expert on our Microsoft product offering, as well as taking time to learn about how our Technical Departments operate. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and working with some of our most highly skilled staff.
 
Following successful completion of the 12 month training plan you will become a permanent employee of TSG with the ability to consider which Microsoft specialism you would like to pursue a long term career in.
 
Who are we?
 
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission.
 
Why should I work for TSG?
 
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 100 Best Large Companies’ and one of the ‘Top 50 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. 
 
Here’s why;  
  • Our open and honest culture where feedback is taken on-board and acted upon
  • The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
  • Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have another amazing all staff festival arranged for 2022
  • Two paid CSR days per annum that you can use towards giving something back
  • Our charity fundraising - TSG have raised over £17,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
  • Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress policy
  • Excellent progression opportunities, training and support, including recognised qualifications
 
By completion of the TSG Academy, you will be able to competently carry out the following duties;
 
  • Attend business analysis meetings with customers to scope, gather requirements and design solutions
  • Run workshops demonstrating the capabilities and benefits of TSG offerings
  • Implement solutions for clients
  • Attend classroom and onsite training with the view of preparing and presenting to new and existing customers for Microsoft SharePoint & additional approved Stack products in the future
  • Carry out customisations of Microsoft Applications where appropriate to meet customers’ requirements using platform features, and middle tier technologies
  • Manage and conduct projects in accordance with TSG’s methodology
  • Carry out other implementation, training and support duties as required
  • UK Wide travel and overnight stays will be required to fulfil the customers’ needs
 
Knowledge, Skills & Experience;                       
 
Essential:
  • Willing to learn knowledge of TSG technologies and offerings, both on-premise and cloud, and how these affect solution design
  • A good eye for detail with the ability to perform tasks following guidelines
  • Willing to learn knowledge of Governance and the Security & Compliance Centre and how it can be used to implement security for a business
  • Willing to learn knowledge of Microsoft Office and Applications
  • Willing to learn Teams architecture and adoption
  • Willing to learn Document management, retention policies and security
  • Knowledge of the Power Platform
  • Excellent written and verbal communication skills
 
Desirable:
  • Microsoft Certifications would be a distinct advantage however, there will be opportunities to attain these during your time with our TSG Academy
  • A Technology related degree and / or qualifications would be preferred
 
Your behaviours:
 
  • Enthusiastic with a drive for self-development to proactively improve your skillset
  • Demonstrates commitment to the role, the team and company, and will go the extra mile when required
  • Creative whilst reacting positively to new challenges and change
  • Team player, although also able to work on your own
  • Ability to effectively train customers, being cognisant of their existing skill levels
  • Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
  • Self-starter and ability to use own initiative
 
Benefits;
 
  • 25 days annual leave + public holidays
  • Life assurance 4 x Salary
  • Contributory pension scheme at 4% matched
  • Perkbox discounts
  • Paid CSR Days
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits including increased annual leave accrued with service
  • Cycle to work scheme
  • Employee recognition scheme
 
If this sounds like the role for you, please apply today to be considered.